Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Returns are only valid for US shipment - All international shipments are final sale.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number or email used at time of purchase.

To start a return, go to our portal HERE

If your return is accepted, we’ll send you a return shipping label ($10 - will be deducted from your return + 3% restocking fee)

If your exchange is accepted, we’ll send you a return shipping label ($15 - will be requested for shipment costs of your new piece + exchanged piece)
* Costs must be paid within 48 hours of receiving request.

* We've updated our restocking fee to 3%
equivalent to $4.65 for breeches & $2.25 for Catoar tops

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on final sale items or gift cards.

Refunds
We will notify you once we’ve received/ inspected and processed your return. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hope@clydesranch.com.