Frequently asked questions
What is the return policy?
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Returns are only valid for US shipment - All international shipments are final sale.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hope@clydesranch.com or sign into your customer account - Select start return: Please note that returns will need to be sent to the following address: 720 California Street, Oceanside -CA 92054
If your return is accepted, we’ll send you a return shipping label ($10 - will be deducted from your return if you opt for our label - if not you'll be responsible to buy postage)
* We've updated our restocking fee to 3%
equivalent to $4.65 for breeches & $2.25 for Catoar tops
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on final sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received/ inspected and processed your return. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hope@clydesranch.com.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. On average Standard shipping is 5-8 business days and Priority is 3-5.
Please note that pre-sale items require an estimated 4–6 weeks for shipping.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is a flat rate of $10 within the U.S. for up to two items. Pre-sale items also ship at a flat rate of $10. All orders are shipped via USPS. You can opt at checkout for Priority mail which is is flat rate in the US of $15.
- For international shipping * see next tab down
Please note: we are not responsible for lost, stolen, or damaged packages. Tracking information serves as proof of shipment. For any delivery issues, customers must contact the shipping carrier (USPS) directly and open a claim if necessary.
Do you ship international?
We offer international shipping to select destinations. Shipping rates are calculated at checkout based on your location through shopify.
Please note that customers are responsible for all duties, taxes, VAT, and any additional customs fees required by their country. These charges are not included in your order total and must be paid upon delivery.
Due to the high cost of international shipping, we do not accept returns or exchanges on international orders. All international sales are final.
Once your order has shipped, we are not responsible for delays caused by customs, lost or stolen packages, or carrier issues. Tracking information will be provided as proof of shipment. For delivery issues, please contact the shipping carrier directly.