Frequently asked questions
What is the return policy?
Returns & Exchanges Policy:
Returns or Exchanges must be initiated within 7 days of delivery. After 7 days, items are no longer eligible for return or exchange.
You must notify us of your intent to return within the time window + tracking for the package. We are not responsible for any lost return or exchanges through shipping carriers.
Refunds:
Approved returns will be refunded to the original payment method.
Refunds include the item cost and applicable taxes, minus original shipping fees and any discounts applied.
A 6.5% restocking fee per item will be deducted from all returns.
Shipping:
Customers are responsible for shipping costs for exchanges & returns.
We’ll do our best to get you into a better size or style, within reason.
Condition Requirements:
Items must be unworn, with hang tags attached, and in original packaging.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. On average Standard shipping is 5-8 business days and Priority is 3-5.
Please note that pre-sale items require an estimated 4–6 weeks for shipping.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is a flat rate of $10 within the U.S. for up to two items. Pre-sale items also ship at a flat rate of $10. All orders are shipped via USPS. You can opt at checkout for Priority mail which is is flat rate in the US of $15.
- For international shipping * see next tab down
Please note: we are not responsible for lost, stolen, or damaged packages. Tracking information serves as proof of shipment. For any delivery issues, customers must contact the shipping carrier (USPS) directly and open a claim if necessary.
Do you ship international?
We offer international shipping to select destinations. Shipping rates are calculated at checkout based on your location through shopify.
Please note that customers are responsible for all duties, taxes, VAT, and any additional customs fees required by their country. These charges are not included in your order total and must be paid upon delivery.
Due to the high cost of international shipping, we do not accept returns or exchanges on international orders. All international sales are final.
Once your order has shipped, we are not responsible for delays caused by customs, lost or stolen packages, or carrier issues. Tracking information will be provided as proof of shipment. For delivery issues, please contact the shipping carrier directly.